DCLA Consumer Guarantee Policy

DCLA’s Mission: Enhancing Consumer Confidence in Diamond Purchases

At the Diamond Certification Laboratory of Australia (DCLA), our mission is to bolster consumer confidence when purchasing diamonds. A critical aspect of this trust is ensuring accuracy and transparency in diamond grading. To achieve this, DCLA adheres to internationally recognized standards established by the International Diamond Council (IDC) and the World Jewellery Confederation (CIBJO). Our laboratory utilizes advanced equipment, precise reference materials, and stringent grading rules and procedures mandated by these authoritative bodies.

The Importance of Accurate Grading

Incorrectly graded diamonds, along with synthetic and treated diamonds, pose significant threats to consumer confidence. DCLA eliminates these concerns through our rigorous and accurate laboratory grading processes, ensuring that every diamond we certify meets the highest standards of quality.

Combatting Conflict Diamonds

While conflict diamonds comprise a small percentage of the market, they can greatly undermine consumer confidence and diminish the allure of diamonds as symbols of love and commitment. To address this issue, the diamond industry has collaborated with governments and NGOs to establish the Kimberley Process and implement a System of Warranties. DCLA proudly subscribes to this System of Warranties, reinforcing our commitment to ethical sourcing and consumer trust.

Trust DCLA for Reliable Diamond Certification

When you choose DCLA for your diamond certification, you are opting for integrity, accuracy, and peace of mind. Our dedication to maintaining the highest standards ensures that you can purchase diamonds with confidence. For more information about our services or to schedule a consultation, visit our website or contact us today.

DCLA Guarantee & Dispute Resolution Procedure

If you believe your DCLA-certified diamond does not match the details specified on its accompanying certificate, you can resubmit your diamond to DCLA for further evaluation. To initiate this process, please ensure the following:

1. Diamond Condition: The diamond must be loose (not mounted in any jewelry).
2. Required Documentation: You must include a copy of the retail sales receipt along with the original certificate.

Once your diamond is resubmitted, DCLA will conduct a thorough verification to confirm whether the diamond matches the certificate. If our evaluation reveals that the grading is indeed incorrect, DCLA will arrange for the replacement of your diamond according to the quality specified on your original certificate.*

Trust DCLA for Reliable Certification

At DCLA, we are committed to ensuring the accuracy and integrity of our diamond grading process. Our guarantee and dispute resolution procedure provides you with peace of mind, knowing that your investment is protected. For further information or to begin the dispute resolution process, please contact us today.

How DCLA Replaces Your Diamond

If a replacement is necessary, DCLA will facilitate the process through your original jeweller. We take full financial responsibility for the diamond replacement.

Replacement Process:

• Timely Replacement: DCLA strives to replace your diamond within a reasonable timeframe, depending on the availability of a diamond that meets the specified quality.
• Customer Satisfaction: We ensure that the replacement diamond meets your expectations and satisfaction.

With DCLA, you can trust that your diamond replacement will be handled professionally and efficiently. If you have any questions about the replacement process, please don’t hesitate to reach out for assistance.

Why a Replacement is Better than a Money-Back Guarantee

A money-back guarantee may seem appealing, but it often lacks true accountability. While anyone can offer to return a consumer’s money, this approach allows discounters to exaggerate the quality of their products, enticing buyers with seemingly incredible discounts and minimal consequences.

In contrast, a replacement guarantee holds sellers accountable for the quality they claim. If a diamond’s quality is misrepresented, replacing it with a diamond that accurately reflects the promised quality incurs a cost for the seller. This creates a genuine financial incentive for the seller to provide accurate descriptions and high-quality products.

DCLA stands out as the first diamond grading laboratory to offer a full replacement guarantee with unwavering confidence. Our commitment to accuracy and consistency in diamond grading ensures that our customers receive the quality they deserve. By choosing DCLA, you can trust that your investment is protected and that you’ll receive a diamond that truly meets your expectations.