My Diamond Guarantee, confidence

The Spark of Confidence

DCLA Consumer Guarantee Policy

The mission of the DCLA is to increase consumer confidence in the purchasing of diamonds. A vital component for this confidence is accuracy and transparency in diamond grading. The DCLA grades to the internationally accepted standards set by the International Diamond Council (IDC) and the World Jewellery Confederation (CIBJO). The laboratory employs advanced equipment, accurate reference materials and grading rules and procedures set out by those bodies.

Incorrectly graded diamonds, synthetic and treated diamonds all represent threats to consumer confidence. These threats are eliminated with accurate laboratory grading.

Conflict diamonds, although small in number, represents a significant threat to consumer confidence and the appeal and status of diamonds as the symbol of love. The industry, together with governments and NGO’s, developed the Kimberley Process and put in place a System of Warranties. DCLA subscribes to this System of Warranties.

DCLA Guarantee & Dispute Procedure

Should believe your DCLA certified diamond is not as stated on the corresponding certificate, you may re-submit your diamond to DCLA. The diamond must be loose, and be accompanied by a copy of the retail sales receipt and the original certificate. If after verification that the diamond matches the certificate, the DCLA determines that the grading is incorrect, DCLA will arrange the replacement of your diamond as per the quality stated on your original certificate.*

How will DCLA replace a diamond?

DCLA will arrange the replacement of the diamond through the original jeweller. DCLA will assume the financial responsibility of this replacement. The diamond will be replaced in a reasonable time period subject to availability of the specific quality of diamond. The diamond will be replaced to the satisfaction of the consumer.

Why is a replacement better than a Money Back Guarantee?

Anyone can offer a money back guarantee as there is no cost in merely giving the consumer their own money back. This allows discounters to overstate quality, entice you to purchase at what seems a fantastic discount with no consequences. A replacement guarantee means that if the diamond’s quality was overstated, replacing it with the correct quality would result in a cost to the seller and a potential financial benefit to the consumer. The accuracy and consistency of grading allows DCLA to be the first diamond grading laboratory to offer a full replacement guarantee with confidence.

*CONDITIONS OF THE GUARANTEE:

The guarantee does not cover damage or loss.

The guarantee is rendered void if the diamond has been damaged, repolished, treated or altered in any way subsequent to certification by the DCLA.

This guarantee is not transferable

The consumer must have all relevant purchase documentation including the original sales receipt and the original DCLA certificate.

The guarantee warrants that grades are in accordance with the IDC standards at the time of grading.

latest news

Monday 12 June, 2017

GEM DIAMONDS FINDS TWO LARGE ROCKS AT FLAGSHIP MINE IN LESOTHO

Africa focused Gem Diamonds has discovered two diamonds bigger than 100 carats at its Letšeng mine in Lesotho, which should help the company boost revenue and investors confidence.

Tuesday 6 June, 2017

KIMBERLEY DIAMONDS CLOSES ITS LAST MINE

Controversial Australia-based miner Kimberley Diamonds has put its last remaining diamond mine into administration after it failed to secure fresh funding.

Monday 5 June, 2017

DE BEERS GOES TO COURT OVER SOUTH AFRICA EXPORT LEVY

De Beers Consolidated Mines (DBCM) is reportedly appealing to the Pretoria High Court in South Africa to set aside a decision by the South African Minister of Minerals Mosebenzi Zwane requiring DBCM to pay a levy on diamonds exported from South Africa to Botswana for the purpose of aggregation.

Thursday 18 May, 2017

DE BEERS TAPS INTO POLISHED DIAMONDS MARKET WITH FIRST-TIME AUCTION

Anglo American’s De Beers, the world’s largest rough diamond producer by value, has decided to begin selling its own polished diamonds in auctions for the first time in its history.

Wednesday 17 May, 2017

SOTHEBY'S SELLS THE APOLLO AND ARTEMIS DIAMONDS FOR £44.9 MILLION

Wednesday 10 May, 2017

US WOBBLE TAKES SHINE OFF PANDORA SALES

Pandora reported strong growth in the first quarter, but US store closures and sluggish mall traffic dented its performance stateside.

Sunday 7 May, 2017

IMPORTANT ADVICE ON HOW TO SELL YOUR DIAMONDS

If you are you considering selling your diamond, but feel as though you have no idea how or where to begin with the process?